Features
Everything your hotel needs to connect guests, teams and management in one platform.
QR Guest Requests
Guests scan the QR code in their room to report problems, request services, or share suggestions, appreciation and notes — no app or account needed.
Multilingual Guest Experience
Guests can use the interface in Arabic, English, German, French, Italian and Russian, with full right-to-left support.
Department Dashboards
Each department receives only the requests meant for it, with acknowledge, reply, forward and resolve actions.
SLA Monitoring & Escalation
Response timers track every request, warn departments, and escalate overdue requests to General Management automatically.
Internal Communication
Private messages between departments and management, plus 24-hour general announcements shown to all staff.
Voice Messages
Record and send short voice messages and voice announcements for fast coordination on the ground.
Security Escort
Operational departments can request a security escort; the Security team dispatches and tracks each request in real time.
Real-Time Notifications
Distinct alert sounds for new department messages and announcements, delivered instantly.
Management Reports
Read-only analytics on department performance, workload, response times and SLA compliance for any date range.
Multi-Hotel Isolation
Each hotel's data, staff and guests are kept completely separate and protected.