Privacy Policy

Guests do not create accounts. We only process the room number and the content of requests they choose to send, solely to deliver those requests to the hotel.

Staff accounts contain only the details needed to operate the service, such as name, department and role. Passwords are never stored in readable form.

Each hotel's data is kept strictly separate. Staff can only access information belonging to their own hotel.

We do not sell or share hotel, guest or staff data with third parties. Data is used only to provide and improve the service.

All communication with the platform is encrypted in transit. Private messages are visible only to their intended recipients.

Images and voice messages are stored privately and are accessible only to authorized staff of the relevant hotel. Announcements expire automatically.

Sign-in attempts are rate-limited, sessions expire automatically, and administrative actions are recorded in an audit log.

Questions about this policy can be sent to nexa.proserve25@gmail.com.